Order Status

Your order will be shipped within 2 working days. Post dispatch, delivery takes 3–7 working days depending on your location. Once shipped, you can track your order in real time using your tracking number here.

Orders placed during the sale are delivered within 3–7 working days from the date of dispatch. The timeline may vary slightly based on your location.

Unfortunately, we do not offer express shipping at this point.

We’re so sorry for the wait. Occasionally, delays can happen due to high order volumes, weather conditions, or logistical challenges. Rest assured, our team is closely tracking your order and doing everything possible to get it to you at the earliest. If you'd like a real-time update or need any help, feel free to reach out we’re here for you - contact us

If this happens, we understand how concerning this becomes, and we’re here to help. Sometimes, the package may be marked by logistics companies as delivered, a few hours early, or handed over to a neighbour or security. We recommend checking with them once. If you still can’t locate the package, please reach out to us right away - we’ll investigate it with our delivery partners and ensure a resolution/ refund for you.

Exchange

All our products are made to the highest production and quality standards, to craft products you’ll love. But if something doesn’t feel right, you can return any item covered under our policy within 60 days of delivery. Just head to this link to initiate a return.

Please raise an exchange request and/or get in touch with our customer support team within 24 hours, and we’ll make it right. For your safety, we recommend making a quick unboxing video and not accepting any tampered packages.

Do check if you are still within the 60 day return/ exchange window when placing a request. If you are trying to return immediately post delivery, don’t worry - it can take up to 12–24 hours after delivery for the return option to activate for eligible items. If the issue persists beyond that, feel welcome to reach out to us customer support, and we’ll resolve it for you.

All items purchased under the peak summer sale are eligible for return or one time exchange. If you’re unsure, you can always reach out to us - we’re happy to help!

Club Dwixter

Club Dwixter is our membership program which unlocks benefits for all our members. You can learn more about the perks here - Sign Up – Dwixter

You can avail the member benefits discount by signing-up and becoming a member of the Club Dwixter. You can also learn more about the offers available on the website from here.

  1. What is the Welcome Voucher?
    The Welcome Voucher gives you ₹350 off on your first order when you shop with us and the offer is valid for 10 days
  2. How do I get the voucher?
    You can join the Club Dwixter by signing up with your email, and a Welcome Voucher will be emailed to you
  3. How do I use the voucher?
    Start by adding your favourites to the cart, and apply the welcome voucher code on the checkout. Your ₹350 discount will be automatically applied
  4. Can I use the voucher more than once?
    No, the welcome voucher is a one-time benefit for new customers only. However, we do have other offers available at the time of checkout that can be used more than once.

Gifting

Yes, we do! We offer two beautifully handcrafted packaging options, thoughtfully designed by our in-house team. You can select your preferred packaging on the cart page before checkout. To explore our gifting solutions in detail, please head over to our Gifting experience section.

Absolutely! We’ve put together a selection of thoughtfully curated gifting catalogs to help you find the perfect gift for your loved ones—and give them the complete Dwixter experience. You can explore these curated options here: Gifting collection

Dwixter Sale Offers

Only one discount or voucher can be applied per order. You can choose the one that best suits your purchase while selecting your size and fit on the product page. To view all current offers, click here.

You can learn about the offers here.

Why Dwixter

We are a homegrown menswear luxury brand that embodies the spirit and rhythm of contemporary India, delivering world-class quality through deliberate and persistent innovation. Founded with the philosophy of going beyond the expected, Dwixter stands out in the world of fashion as an Indian luxury brand. For more information, please visit our About Us page.

We’re currently available online only, so you can enjoy the Dwixter experience from the comfort of your home. If we open a physical store in the future, you’ll be the first to know! You can also reach out to us if you need help with sizing, styling, or anything else—we’re always here to assist.

Miscellaneous

Most of our styles are available in limited quantities and may not be restocked once sold out during the sale. We recommend picking up your favourites while they’re still available.

You can view and use your store credits by logging in with your registered email ID. However, please note that store credits cannot be combined with any other voucher or discount code. As our systems are undergoing an upgrade, this limitation is temporary. We’re actively working to enhance the experience, and in the meantime, we recommend choosing the option that offers the best value for your order.